Refund Policy

You can start any plan with a 7-day free trial. A card is required, but nothing is charged during the trial. The trial is available once per person and once per card.

• To avoid being charged, go to Billing and turn off auto-renew before the trial ends. Your trial continues until its end date and then stops; no payment is taken.
• If you don't cancel, your card is charged the plan's monthly price automatically when the trial ends, and the subscription renews every month after that. We email you a reminder about 3 days before the trial ends.
• Because the trial is free, there's nothing to refund for it. The money-back guarantee below starts with your first payment.

If serp.ac isn't right for you, you can get your money back:

• You have 7 days from your first payment — the first charge after your free trial converts into a paid plan, or your first purchase if you started a paid plan without a trial.
• The refund covers all subscription charges made in that 7-day window: the plan, upgrades (prorated charges) and add-ons.
• Usage packs are not covered. Packs are one-off purchases of indexing capacity and are non-refundable once purchased (see below).
• The guarantee can be used once per account (and once per customer — additional accounts created to use it again may be declined).

You don't need to contact us. Go to Billing → 7-day money-back guarantee → Cancel plan & refund. The button shows the exact refund amount and the deadline.

When you confirm:

• Your subscription is cancelled immediately: the plan and add-ons end, tracking pauses and nothing is charged again.
• The refund is sent automatically through Stripe to the card you paid with. It usually appears on your statement within 5–10 business days, depending on your bank. We refund the full USD amount we charged; we can't refund currency conversion or foreign transaction fees your bank may have charged.
• Your projects and data stay in your account, so you can come back later by starting a plan again (the guarantee won't apply a second time, and the free trial won't be available again).
• Referral commission that another customer earned on the refunded payments is reversed.

Plans are monthly subscriptions that renew automatically. You can turn off auto-renew at any time in Billing. Your plan and add-ons stay active until the end of the period you've already paid for and are not charged again.

Outside the money-back guarantee, renewals, partial months, unused quota and unused add-ons are not refundable, and there are no credits for cancelling mid-period.

• Upgrades are charged immediately as a prorated amount for the rest of the current period.
• Downgrades and removing add-ons create a prorated credit on your account that is deducted from your next invoices. This credit isn't refunded to your card.
• Adding add-ons mid-period is charged immediately as a prorated amount. Add-on charges made within the money-back window are included in the guarantee.

Usage packs (extra indexer URLs or index checks) are one-off purchases that are non-refundable once purchased, except where the law requires otherwise. They never expire while your account exists, are used only after your monthly quota, and stay on your account if your plan ends.

Indexing is decided by Google and can't be guaranteed. Usage is not returned for URLs that don't get indexed. The one exception: if a job can't be submitted at all because of a technical failure on our side, its usage (monthly quota and pack units) is returned automatically.

If a renewal payment fails, Stripe retries it automatically over the following days and we notify you to update your card. Your access continues while the payment is retried. If all retries fail, the subscription ends and tracking pauses; you're not charged for a period you didn't pay for.

If you were charged twice for the same invoice or pack, or charged after you cancelled in time, contact us and we'll refund the incorrect charge in full to your card.

Account credit — from downgrades, credit coupons or the referral program (applied once pending commission reaches $50.00) — is deducted automatically from your future invoices. It has no cash value and can't be withdrawn or refunded to a card. Credit and discounts are not paid out when you cancel or delete your account, and referral credit is reversed if the referred payment is refunded. The money-back guarantee refunds the amount you actually paid, after discounts and credit.

Deleting your account cancels your subscription immediately and permanently removes your data, unused usage packs and any account or referral credit, without a refund for the current period. If you're still within the money-back period, cancel with a refund on the Billing page before deleting the account.

Please contact us first — we resolve most billing questions within one business day, and a refund from us reaches you faster than a dispute. If a payment is disputed with your bank, we may suspend the account until the dispute is resolved. If the dispute is decided in your favor, the disputed amount counts as refunded and the related plan, add-ons or packs end.

serp.ac is intended for businesses and professionals. Nothing in this policy limits any rights you have under consumer protection laws that apply to you and can't be excluded by contract. Where such laws give you more, they take priority.

Questions about a charge or refund? Email [email protected] or use the contact form and choose “Billing & refunds”.